Swanside - Thorpe hall

Swanside - Thorpe hallSwanside - Thorpe hallSwanside - Thorpe hall
  • Home
  • ESTATE ISSUES
    • Notices
    • Issues Log
  • Leaseholder section
    • Service Fund Budgets
    • Building Insurance
    • Service Charge Accounts
    • Service Level Agreements
  • FREEHOLDER UPDATES
    • Post RTM service funds
    • Update - Nov 2022 - RTM
    • Rooftop Flats development
    • Update - March 2022
    • Rooftop flats - Drawings
  • More
    • Home
    • ESTATE ISSUES
      • Notices
      • Issues Log
    • Leaseholder section
      • Service Fund Budgets
      • Building Insurance
      • Service Charge Accounts
      • Service Level Agreements
    • FREEHOLDER UPDATES
      • Post RTM service funds
      • Update - Nov 2022 - RTM
      • Rooftop Flats development
      • Update - March 2022
      • Rooftop flats - Drawings

Swanside - Thorpe hall

Swanside - Thorpe hallSwanside - Thorpe hallSwanside - Thorpe hall
  • Home
  • ESTATE ISSUES
    • Notices
    • Issues Log
  • Leaseholder section
    • Service Fund Budgets
    • Building Insurance
    • Service Charge Accounts
    • Service Level Agreements
  • FREEHOLDER UPDATES
    • Post RTM service funds
    • Update - Nov 2022 - RTM
    • Rooftop Flats development
    • Update - March 2022
    • Rooftop flats - Drawings

Site Content

SERVICE LEVEL AGREEMENTS - To be updated following RTM process - March 2023

Cleaning

Cleaning visits 3 times per week - Monday, Wednesday & Friday 

Communal Cleaning - Once per week 

- Sweep & mop hard floors

- Clean mats

- Damp wipe main doors, skirting's, window ledges, dado rail, stair rail, spindle and mouldings

- Clean entrance lobby mirrors

- Carry out high level flick dusting 

- Spot clean wall surfaces

- Empty waste from cupboards and dustbins to collection area, replace bin liners as required

- Litter pick paths/walkways

- Sweep external communal entrance

- Damp wipe external signage/intercom etc.

- Vacuum carpeted flooring to entrance lobby

- Sweep and mop hard flooring in entrance lobby

- Sweep and tidy up bin area

- Remove any junk mail

Other visits

- Empty individual flat bins. Bags to be placed in main communal bins.

- General tidy up of grounds (as required) 

- Check condition of communal hallways on each visit and complete additional vacuuming when required.


Gardening

Weekly visits

Fortnightly for general garden maintenance – team visit (26 per year)

Grass cutting, leaf sweeping, weed removal, pruning 

Does not include tree-works or new planting – to be provided on quote

Litter pick, fallen fruit and other detritus removal 

Every-other-week

Short visit for Litter pick, fallen fruit and other detritus removal and condition review


Pest control

Quarterly visits

  • For preventative control inspection and treatment of rats and mice to all external and internal common areas, with monitoring baited rodent stations installed
  • Control of wasps, common black ants, and cockroaches to all common areas (on call out basis)


Emergency Lighting

Monthly visits:  

Each visit - ‘Flick’ test of emergency lighting

Annual drainage test of battery supply 


Water tanks (Roof)

Visit every 6 months 

Monitoring & Sampling of the water system 

· Twice annually monitor the stored and ball valve temperature of CWSTs 1 & 2.

· Twice annually monitor and record the incoming mains discharging temperature.

· Twice annually test the water samples for microbiology including legionella

  Note: If a positive sample is found additional sampling will be necessary.

· Twice annually issue temperature monitoring records

· Twice annually issue Certificate of compliance

Annually

· Inspect the cold-water storage tanks and report

· Inspect the Cold-Water Storage tanks and report

· Inspect and report the conditions of the pipe works

· Issue the tank condition report

· Inspect the cold-water storage tanks and report

· Interpret the lab test results and advise on any action required


Basement tanks, Plumbing and drains

Quarterly visits - (March, June, September, December)

Basement

Carry out inspection storage tanks and pumps
- Remove covers over tanks, and check ball valves
- Check operation of booster pumps
- Check sump pump

- Report condition

Ground level 

Carry out drain inspection and clean out all gullies at front and rear
- Lift drain covers and check for blockages and clear any drainage issues 


Bin cleaning

Every 8 weeks

Clean the 4-wheel waste bins (3)

 

Window Cleaning

Quarterly visits

Clean windows in communal stairways and landings

 

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